If you have taken all the recommended actions below and continue to have trouble, please email issa@nd.edu with a brief description of what you are trying to do and screenshots of the error you are receiving.
Top Tip for accessing ISSALink
If you are not using Google Chrome to access ISSALink.nd.edu, please do so to see if that helps resolve the issue you are experiencing.
Tips for These Common ISSALink Issues
Access Issues
Are you experiencing an “Access Denied” message when trying to access ISSALink or an e-form?
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Newly admitted students must wait 24-48 hours after activating their netID and OKTA accounts before being able to submit the I-20/DS-2019 request.
Are you a student on OPT/STEM OPT unable to access ISSALink?
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Ensure you are accessing ISSALink through the alumni login (in the box BELOW the main login button).
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Browser automatically taking you to the OKTA login? Try clearing your browsing history or opening a private/incognito tab!
Document Upload Issues
Are you experiencing issues with uploading a document to your e-form?
- Make sure there are only letters and numbers in the document title (i.e. no dashes or special characters).
- Save as a PDF (rather than a photo)
Submitting E-Form Issues
Are you receiving an error message and not sure if the e-form was actually submitted?
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Once you submit, you will receive a confirmation email from issa@nd.edu letting you know that we received the form.
Did you save a draft of your e-form and are now trying to submit but are receiving an “invalid value” error message?
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If you’ve ever selected “save draft”, you will need to upload all of your files again before you can submit the e-form.
If you have taken all the recommended actions below and continue to have trouble, please email issa@nd.edu with a brief description of what you are trying to do and screenshots of the error you are receiving.